Privacy Policy
A legal disclaimer
Effective Date: 31.08.25
Last Updated: 31.08.25
Ophelia Designs values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website opheliadesigns.co.uk and purchase our stationery products.
1. Information We Collect
We may collect:
Personal Information: Name, email, phone number, billing/shipping address.
Payment Information: Processed securely by third-party providers (e.g., PayPal, Stripe). We do not store full payment card details.
Account Information: If you create an account, we keep your login details and order history.
Usage Data: IP address, browser type, device info, and browsing activity (via cookies and analytics).
Communications: Messages when you email us or use contact forms.
2. Legal Basis for Processing
We process personal data under UK GDPR on the basis of:
Contract: To fulfil your orders.
Legal Obligation: For tax and accounting.
Legitimate Interest: To improve our services and prevent fraud.
Consent: For marketing emails and optional cookies.
3. How We Use Your Data
We use your data to:
Process and deliver orders.
Communicate about purchases or enquiries.
Send marketing (only with your consent).
Improve our website and customer service.
4. Cookies
We use cookies for essential website functions, analytics, and (with consent) marketing. You can manage cookies through your browser settings.
5. Data Sharing
We do not sell your personal data. We may share it with:
Service Providers: Payment processors, couriers, hosting providers.
Legal Authorities: Where required by law.
6. Retention
We keep your data only as long as necessary for business, tax, and legal obligations.
7. Your Rights (UK GDPR)
You may:
Request access, correction, or deletion of your data.
Object to processing (including marketing).
Request restriction of processing.
Request data portability.
Contact us at info@opheliadesigns.co.uk to exercise your rights.
If unsatisfied, you may complain to the ICO (Information Commissioner’s Office): https://ico.org.uk.
8. Contact
Ophelia Designs
Email: info@opheliadesigns.co.uk
Address: 10 Charlestone Road, Burnham-on-Sea, Somerset, TA8 2AP